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Headset Software

Our headset software for PC ensures that your Sennheiser office headsets work seamlessly with the leading softphone platforms. So your headset and speakerphone are always updated with the latest software and you can take full control of the call functions (receive/end calls, adjust volume, mute, etc.). And experience remarkably clear Sennheiser sound from the moment you plug in.

HeadSetup and HeadSetup Pro Update.

November 23, following a vulnerability identified in Sennheiser HeadSetup and HeadSetup Pro, new versions have been made available.

Updating the software to its latest version will rid the software of vulnerable certificates. Additionally, the invalidation by Windows November 27th of the former certificates fully eliminate the possibility to exploit the certificates.

The latest software versions are as follows:


Mac users and Windows users, that are unable to receive automatic updates from Microsoft or choose not to update their HeadSetup and HeadSetup Pro software, can find removal instructions for Macs and PCs.

All users may contact Sennheiser Communications for support: [email protected] or at +45 2943 1569 (9.00-18.00 CET)

Sennheiser HeadSetup™ Pro

Sennheiser HeadSetup™ Pro is a client application running in the background on the headset users’ PC. The solution ensures that Sennheiser headsets and speakerphones work seamlessly with various leading softphones and give you access to latest firmware updates and personalized settings.

Sennheiser HeadSetup™ Pro is designed to be simple to use, allowing Sennheiser headset and speakerphone users to enhance their experience and productivity simply and quickly.

Sennheiser HeadSetup™ Pro

  • UPDATE: Regarding Headsetup Pro security

    • Headsetup and Headsetup Pro have been updated to remedy a potential security threat.

      Installing the latest versions of the software will eliminate any vulnerability. As of an update on 23 November, the latest software versions are as follows:
      Headsetup Pro v.2.7.9416
      Headsetup: v.8.1.6114 (PC) and v. 5.3.7011 (MAC)

      For users with previous version installed:
      To remove the affected certificates from one individual computer - Please download the script.

      After running the script with administrative privileges, the risk of Sennheiser certificates being subject for misuse will be eliminated. The file also includes a description on how users can manually verify that certificates are removed.
      For business users, it is advised to use the AD/GPO process instead.


      Download this pdf Step-by-Step guide for how to move the affected Sennheiser certificates to the untrusted certificate Active Directory (AD) – Group Policy (GPO)

      This will eliminate the risk of Sennheiser certificates being subject for misuse.


      As deinstallation of the software "HeadSetup" alone does not resolve the situation, we recommend that also customers remove the vulnerable ceritificates, who no longer actively use the add-on software.
      All users may contact Sennheiser Communications for support: [email protected] or at +45 2943 1569 (9.00-18.00 CET)

  • Download (freeware)

  • Supported Softphones

    • • Avaya Equinox for Windows v3.2.2.2 or higher
      • Avaya one-X Communicator v5.2.0.14 or higher
      • Avaya Communicator 2.1.0.69, 2.1.2.75 or higher
      • Avaya one-X Agent 2.5.58020.0 or higher
      • Skype version 6.3.x.x to 7.40.0.104
      • Cisco IP Communicator version 8.6.2, v8.6.3 or higher
      • ShoreTel Communicator version 14.2 or higher
      • SwyxIt! version 10.30.2114.0 or higher
      • Octopus NetPhone v10.30.2092.0 or higher
      • Cisco Jabber version 9.2, 9.6, 10.5, 10.6, 11.5 or higher
      • Microsoft Lync 2010/2013
      • Skype for Business 2015/2016
      • Unify OpenScape V7R1.47.14 or higher
      • 3CX Phone client v15 or higher
      • CounterPath X-Lite 4.9.8, Bria X 1.2 and Bria 4.8 or higher
      • Mitel MiCloud Telepo 4.8.0.3636 or higher
      • Mitel MiCollab v8.0 or higher
      • BroadSoft UC-One Communicator 22.0.1.135 or higher**
      • Zylinc Attendant Console ver. 6.0 u3
      • Zylinc Service Center ver. 6.0 u3
      • Zylinc Contact Center ver. 6.0 u3
      • Alcatel-Lucent OpenTouch Conversation 2.3.003 or higher
      • Alcatel-Lucent IP Desktop Softphone 11.0.66 or higher
      • pascom client v18.00 or higher
      • Avaya Communicator for Microsoft Lync v6.4.0.6
      • STARFACE UCC Client v6.4.2.81 or higher

  • Supported products

    • • SDW 5000 Series
      • DW Series
      • SD Series
      • D 10 Series
      • Culture™ Series
      • Culture Plus Series
      • Circle™ Series
      • Century™ Series
      • MB Pro Series
      • MB 660 UC Series
      • PRESENCE™ Series
      • Speakerphone Series
      • BTD 800/BTD 800 ML
      • UI 20 BL USB

  • Supported Operating Systems

    • • Windows® 7 (32 & 64 bit)
      • Windows® 8.1 (32 & 64 bit)
      • Windows® 10 (32 & 64 bit)

  • Manual

  • Fact Sheet

  • Technical Data

    • • Version: 2.7.9416
      • File Size: 84.3 MB

  • Release notes

Sennheiser Updater

The Sennheiser Updater provides the user with the possibility of updating the Sennheiser products to the latest software version in a fast and easy way.

With the Sennheiser Updater, the user will be able to update the product to the latest software version from Sennheiser’s software download server. The user simply selects the device(s) and clicks on the “Update selected” button and the new version of the software will automatically be downloaded and the product(s) updated.

The Sennheiser Updater also has a technical mode feature. This feature makes it possible to update a product by using software stored locally on the PC.

Sennheiser Updater

  • Features

    • - Time and cost-saving mass deployment of headset software

      - Reduction in the effort required for maintenance of the headsets in an organization

      - Easy and fast update of Sennheiser products to the latest software version

      - Possible to update the software without network access by using either the Local firmware upgrade mode or technical mode in the Sennheiser Updater.

      - Able to detect and verify the software version and upgrade Bluetooth headsets connected to the BTD 800 USB.

      - Forced upgrade feature helps ensure that all devices are upgraded with the latest software versions.

      - Device restoration helps restoring devices to their functioning state (in case of issues with the firmware upgrade process).

  • Download End user version

    • - The End user can download and install the Sennheiser Updater manually by downloading and running the installer from the below link.


      - An active user of Sennheiser Updater, can update the installed application by using the ‘Check for Updates’ option available on the Sennheiser Updater’s user interface.

  • Download IT admin/Deployment version

    • An IT administrator can download and mass deploy the Sennheiser Updater application (together with its firmware upgrade configuration file) to the end users in an organization.
      Sennheiser Updater application can then be used to ensure that all Sennheiser products within an organization are up to date.

      End-user of Sennheiser Updater can check for latest updates by using the ‘Check for Updates’ option available on the installed Sennheiser Updater’s user interface.

      For further details on the mass deployment of Sennheiser Updater, please refer to the Deployment user guide.

  • Supported Operating Systems

    • - Windows 7 (32 and 64 bit)
      - Windows 8.1 (32 and 64 bit)
      - Windows 10 (32 and 64 bit)

  • Supported Products

    • - DW Series
      - SD Series
      - D 10 Series
      - Culture™ Series
      - Culture Plus Series
      - Circle™ Series
      - Century™ Series
      - MB Pro Series
      - MB 660 UC Series
      - PRESENCE™ Series
      - Speakerphone Series
      - BTD 800 USB
      - CEHS-CI 02
      - MB 110

  • Release notes

HeadSetup™

HeadSetup™ is an easy-to-use software application running on your PC or Mac. It is a plug and play solution that interfaces with Sennheiser USB audio devices seamlessly with a range of softphones via the embedded drivers.

Personal settings need to be configured when running the program for the first time. Thereafter, HeadSetup™ ensures that your headset and softphone speak the same call control language.

See the Technical Data description for more details.

HeadSetup™

  • UPDATE: Regarding Headsetup security

    • Headsetup and Headsetup Pro have been updated to remedy a potential security threat.

      Installing the latest versions of the software will eliminate any vulnerability. As of an update on 23 November, the latest software versions are as follows:
      Headsetup Pro v.2.6.8235
      Headsetup: v.8.1.6114 (PC) and v. 5.3.7011 (MAC)

      For users with previous version installed:
      To remove the affected certificates from one individual computer - Please download the script.

      After running the script with administrative privileges, the risk of Sennheiser certificates being subject for misuse will be eliminated. The file also includes a description on how users can manually verify that certificates are removed.
      For business users, it is advised to use the AD/GPO process instead.


      Download this pdf Step-by-Step guide for how to move the affected Sennheiser certificates to the untrusted certificate Active Directory (AD) – Group Policy (GPO)

      This will eliminate the risk of Sennheiser certificates being subject for misuse.


      As deinstallation of the software "HeadSetup" alone does not resolve the situation, we recommend that also customers remove the vulnerable ceritificates, who no longer actively use the add-on software.
      All users may contact Sennheiser Communications for support: [email protected] or at +45 2943 1569 (9.00-18.00 CET)

  • Supported Softphones and Downloads (Win)

    • ▪ Skype
      ▪ Avaya one-X Communicator 5.2.0.14, 6.2.7.03, 6.2.4.07
      ▪ Avaya Communicator 2.1.0.69, 2.1.2.75
      ▪ Avaya one-X Agent 2.5.58020.0
      ▪ Avaya Equinox for Windows v3.2.2.2 or higher
      ▪ Cisco IP Communicator v8.6.2, v8.6.3
      ▪ ShoreTel Communicator 14.2
      ▪ SwyxIt! 10.30.2114.0 or higher
      ▪ Octopus Netphone 10.302092.0 or higher
      ▪ Unify OpenScape V7R1.47.14 or higher*
      ▪ IBM Sametime 8.5.2, 9.0.0*
      ▪ Cisco Jabber 9.2, 9.6, 10.5, 10.6, 11.0, 11.5*
      ▪ Microsoft Lync 2010/2013*
      ▪ Skype for Business 2015/2016*
      ▪ CounterPath X-Lite 4.9.8 or higher
      ▪ CounterPath Bria 4.8.0 or higher
      ▪ Counter Bria X 1.2
      ▪ 3CXPhone client v15 or higher*
      ▪ BroadSoft UC-One Communicator 22.0.1.135 or higher*
      ▪ Mitel MiCloud Telepo 4.8.0.3636 or higher
      ▪ Mitel MiCollab 8.0 or higher
      ▪ Alcatel-Lucent OpenTouch Conversation 2.3.003 or higher*
      ▪ Alcatel-Lucent IP Desktop Softphone 11.0.66 or higher*
      ▪ Zylinc Attendant Console ver. 6.0 u3 or higher
      ▪ Zylinc Service Center ver. 6.0 u3 or higher
      ▪ Zylinc Contact Center ver. 6.0 u3 or higher
      ▪ pascom UC client v17.09 or higher


      * Sennheiser headsets and speakerphones work plug and play with Microsoft Lync/Skype for Business, Unify OpenScape, Cisco Jabber (version 11.x), Alcatel-Lucent OpenTouch Conversation, Alcatel-Lucent IP Desktop Softphone, BroadSoft UC-One Communicator and via softphone plugins with IBM Sametime, Cisco Jabber (version 9.2 to 10.6) and 3CXPhone client. In order to enable dual softphone and default softphone functionality, HeadSetup™ must be installed

  • Supported Softphones and Downloads (Mac)

    • - MiCollab Web Client v8.0.15 or higher
      - MiCollab Desktop Client v8.0.3 or higher
      - Mitel MiCloud Telepo v4.9.34085 or higher
      - CounterPath X-lite v4.9.8 or higher
      - CounterPath Bria v4.8.0 or higher
      - CounterPath Bria X v1.2 or higher
      - Cisco Jabber *
      - IBM SameTime *
      - Avaya Equinox v3.2.2.2 or higher
      - Pascom UC client v17.09 or higher

      * These softphones work plug and play or via softphone plug-ins.

  • Download IT admin/Deployment version (Windows)

  • Supported Operating Systems

    • - Windows 7 (32 and 64 bit)
      - Windows 8.1 (32 and 64 bit)
      - Windows 10 (32 and 64 bit)

      Note: .NET framework 4.0 must be installed on the PC.

      - Mac OS X 10.10.5 (Yosemite)
      - Mac OS 10.11.4
      - Mac OS 10.12 (Sierra)

  • Installation Guide (Windows)

  • Installation Guide (Mac)

  • Features (Windows)

    • - Integration with softphones enabling remote electronic hook switching (call control)
      - Get full control of the call functions such as answer/end calls, adjust volume and mute
      - Automatic updates ensure that you are always up-to-date with the latest software version
      - Multiple Softphone – switch between calls on two different softphones supported by HeadSetup™
      - Default Softphone – direct all outgoing calls to the chosen softphone
      - Dual Softphone – handle call control with Skype for Business/Microsoft Lync and softphones supported by HeadSetup™

  • Features (Mac)

    • - Integration with softphones enabling remote electronic hook switching (call control)
      - Get full control of the call functions such as answer/end calls, adjust volume and mute
      - Multiple Softphone – switch between calls on two different softphones supported by HeadSetup™
      - Dual Softphone – handle call control with Skype for Business/Microsoft Lync and softphones supported by HeadSetup™

  • Fact Sheet (Windows)

  • Technical Data (Windows)

    • - Version: 8.0.6114
      - File size: 73.4 MB

      Supported Operating Systems:
      - Windows 7 (32 and 64 bit)
      - Windows 8.1 (32 and 64 bit)
      - Windows 10 (32 and 64 bit)

      Note: .NET framework 4.0 must be installed on the PC.

  • Technical Data (Mac)

    • - Version: 5.3.7011
      - File Size: 31.7 MB

      Supported Operating Systems:
      - Mac OS X 10.10.5 (Yosemite)
      - Mac OS 10.11.4 (El Capitan)
      - Mac OS 10.12 (Sierra)

  • Release Notes (Windows)

  • Release Notes (Mac)

3CXPHONE PLUGIN

The Sennheiser 3CXPhone plugin for windows is a call control integration module, which manages the connection between the Sennheiser headsets and the speakerphone solutions and the 3CXPhone client v15 or higher.

With the Sennheiser 3CXPhone plugin, you benefit from a fully tested solution making use of 3CXPhone together with the Sennheiser devices. The answer and end calls functionality as well as volume functions, can be exercised via the headset or speakerphone.

3CXPHONE PLUGIN

  • Download 3CX Plugin

  • Installation Guide (Windows)

  • Supported products

    • - DW Series
      - SD Series
      - D 10 Series
      - Culture™ Series
      - Culture Plus Series
      - Circle™ Series
      - Century™ Series
      - MB Pro Series
      - MB 660 UC Series
      - PRESENCE™ Series
      - Speakerphone Series
      - BTD 800 USB

  • Supported Softphones and Downloads

    • Supported Operating Systems
      For PC:
      - Windows 7 (32 and 64 bit)
      - Windows 8.1 (32 and 64 bit)
      - Windows 10 (32 and 64 bit)

      Note: .Net framework 4.5.1 or above must be installed on the PC.

      Supported Softphones
      Windows:
      - 3CXPhone client v15 and above.

  • Features

    • - Enables remote electronic hook switching (call control) with 3CXPhone
      - Get full control of call functions such as answer/end call, adjust volume and mute
      - Dual Softphone – handle call control with Skype for Business/Microsoft Lync and 3CXPhone

  • Packaging includes

    • Sennheiser 3CXPhone plugin for Windows free software, version 3.1.7509

  • Technical data

    • - Version 3.1.7509
      - File size: 14,649 MB

      Supported Operating Systems:
      - Windows 7 (32 and 64 bit)
      - Windows 8.1 (32 and 64 bit)
      - Windows 10 (32 and 64 bit)

      Note: .Net framework 4.5.1 or above must be installed on the PC.

  • Release Notes

Cisco Jabber Plugin

The Sennheiser Cisco Jabber Plugin is a call control integration module, which enables interfacing Sennheiser USB audio devices seamlessly with Cisco Jabber UC client.

With the Cisco Jabber Plugin, you benefit from a fully tested solution making use of Cisco Jabber™ together with Sennheiser headsets. All call control features, such as answer and end calls, volume control, mute functions along with advanced call control features can be used via the headset.

Cisco Jabber Plugin

  • Supported Operating Systems

    • For PC
      - Windows 7 (32 and 64 bit)
      - Windows 8.1 (32 and 64 bit)
      - Windows 10 (32 and 64 bit)

      Note: .Net framework 4.0 must be installed on the PC

      For Mac
      - OS X 10.9 (or later)
      - OS X 10.10 (or later)
      - OS X 10.11 (or later)
      - OS X 10.12 (or later)

  • Supported Softphones

    • Windows
      - Cisco Jabber 9.2 and above.

      MAC
      - Cisco Jabber 11.7 and above.

  • Download Cisco Jabber Plugin

  • Supported products

    • - DW Series
      - SD Series
      - D 10 Series
      - CultureTM Series
      - Culture Plus Series
      - CircleTM Series
      - CenturyTM Series
      - MB Pro Series
      - MB 660 UC Series
      - PRESENCETM Series
      - Speakerphone Series
      - BTD 800 USB

  • Installation Guide

  • Features

    • - Enables remote electronic hook switching (call control) with Cisco JabberTM
      - Get full control of call functions such as answer/end call, adjust volume and mute
      - Dual Softphone – handle call control with Skype for Business/Microsoft Lync and Cisco JabberTM

  • Packaging Includes

    • Sennheiser Cisco Jabber plugin:
      - Windows free software, version 3.1.7708
      - MAC free software, version 3.1.7704

  • Technical Data

    • FOR PC:
      - Version 3.1.7708
      - File size: 21.9 MB

      Supported Operating Systems:
      - Windows 7 (32 and 64 bit)
      - Windows 8.1 (32 and 64 bit)
      - Windows 10 (32 and 64 bit)

      Note: .Net framework 4.0 must be installed on the PC

      For MAC:
      - Version 3.1.7704
      - File size: 15.7 MB

      Supported Operating Systems:
      - OS X 10.9 (or later)
      - OS X 10.10 (or later)
      - OS X 10.11 (or later)
      - OS X 10.12 (or later)

  • Release Notes